1. Overview
At Zeddro, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds are granted for our subscription plans and add-on purchases.
2. 30-Day Money-Back Guarantee
All new paid subscriptions are covered by a 30-day money-back guarantee. If you are not satisfied with Zeddro for any reason within the first 30 days of your initial paid subscription, you may request a full refund.
- The 30-day guarantee applies only to first-time paid subscriptions
- The guarantee period starts from the date of your first payment
- To request a refund, contact us at support@zeddro.com with your account email and reason for the refund
- Refunds are processed within 5-10 business days to the original payment method
3. Subscription Cancellations
You may cancel your subscription at any time from your account settings. When you cancel:
- Your subscription remains active until the end of the current billing period
- You will not be charged for the next billing cycle
- Your account will be downgraded to the Free plan after the current period expires
- No partial refunds are issued for unused time in the current billing period after the 30-day guarantee has expired
4. Refund Eligibility
Refunds may be granted in the following circumstances:
- Within 30 days of the first paid subscription (money-back guarantee)
- Duplicate charges — if you were charged more than once for the same subscription period
- Billing errors — if you were charged an incorrect amount
- Service unavailability — if the platform experienced extended downtime (more than 48 consecutive hours) that prevented you from using the service
5. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions beyond the 30-day money-back guarantee period
- Add-on purchases (extra profiles, team members, proxy traffic) once they have been activated or consumed
- Accounts terminated due to violation of our Terms of Service
- Subscription renewals — please cancel before the renewal date if you do not wish to continue
- Price differences if a plan's pricing changes after your purchase
6. Cryptocurrency Payments
For payments made via cryptocurrency (through NOWPayments):
- Refunds for eligible requests will be processed in USD equivalent via the same cryptocurrency wallet or an alternative method agreed upon
- Due to the volatile nature of cryptocurrency, refund amounts are calculated based on the USD value at the time of the original transaction, not the current market value
- Blockchain transaction fees for the refund are the responsibility of the customer
- Please allow up to 14 business days for cryptocurrency refunds to be processed
7. Card & PayPal Payments
For payments made via credit/debit card or PayPal (through LemonSqueezy):
- Refunds will be credited back to the original payment method
- Processing time is typically 5-10 business days, depending on your bank or payment provider
- You will receive an email confirmation when the refund is initiated
8. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to support@zeddro.com with the subject line "Refund Request"
- Include your account email address and the date of the transaction
- Provide a brief reason for the refund request
- Our support team will review your request and respond within 2 business days
9. Chargebacks & Disputes
We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. Chargebacks without prior communication may result in immediate account suspension. We are committed to resolving issues fairly and promptly.
10. Plan Downgrades
If you downgrade to a lower-tier plan:
- The new plan takes effect immediately
- No refund is issued for the remaining time on the higher-tier plan
- Features that exceed the new plan's limits may become inaccessible
- Your data (profiles, settings) is retained but access may be limited based on the new plan's quotas
11. Plan Upgrades
If you upgrade to a higher-tier plan:
- The upgrade takes effect immediately
- You will be charged the prorated difference for the remaining time in your current billing cycle, or the full amount of the new plan depending on the payment gateway
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Refund Policy, please contact us: